Services Offered

Cases Accepted

Physical impressions (Analog)

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Intraoral scan cases (Digital)

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Crown & Bridge

Full Contour Zirconia

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Layered Zirconia

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e.max

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Milled PMMA provisional

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Lab processed temps with metal reinforcement

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Reduction copings

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PFM

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Full Cast Crowns

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Implants

Analog Implants

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Digital Implants

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Large/complex All-On-X implant cases

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Removables

Traditional Dentures

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Digital Dentures

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Partial Dentures

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Flexiible (Valplast) Partials

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Clear Aligners

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Guards/Bite Splints

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Aesthetic Department

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Custom shade taking services

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Local Pickup & Delivery services

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Frequently Asked Questions

How do I get started with Cayster?

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To open an account with Cayster call our Customer Success team at 646-757-5840 or Sign Up on the Cayster platform.

How do I schedule a pickup?

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Login to the Cayster platform and select the case you want to schedule a pick up for. Mark the case as Analog (physical impression) and select the 'Pickup' option from the drop down. Once you've selected 'Pickup', the pickup will automatically be generated through our Cayster platform.

How do I send intra oral scan cases?

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First, you will need to add Cayster as your preferred lab in your scanner software.  Once you do this and it is sent to Cayster your case will seamlessly be integrated into your Cayster account and directed to one of our certified partner labs.

When will I receive my case?

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When entering a case on our platform you will see an estimated date based on the product and number of units ordered.  You can see, in real time, the status of your case in production on our platform.  Case status can be seen in the STATUS column of each case file on our platform.

How do I track my case?

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You can track production and shipment of each case directly on our platform.  The case status is shown in the STATUS column for each case file.  To track shipment once the case has left the lab simply expand the case file by clicking the Circle/Arrow icon on the right.  There you will find Shipping information link which will bring you to the current shipment status.  You will be able to track your shipment there.

What is your remake policy?

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Remake Charges of 50-100% can apply under the following conditions.

1. If a remake is requested after the lab communicated with the customer and deemed the provided impressions/scans or bite unsatisfactory and customer elects to proceed with the completion of the case without making any adjustment, refuses a try-in, or does not provide requested impressions/scans or bite.

2. If a remake is requested because the customer requests a tooth shade or instruction different from the original request.

3. If a remake is requested due to change in material from the original request.

4. If a remake is requested greater than 60 days from invoice date.

5. If a remake is requested because the appliance fits the model, but does not fit in the mouth.

6. If a remake request and the remake reason is not specified or original material/appliance is not returned.

How can I order shipping supplies?

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Contact our Customer Service team at 646-757-5840

Can I rush a case?

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Contact our Customer Success team at 646-757-5840 and they will work with you on this request.

Locate Us

Send, track and manage your lab cases in one place. Cayster is a new way to overcome the many complexities of working with dental labs.

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